Controller interface
Connects to the elevator's existing controller to read live status, faults and operating data, fitted to new installations or retrofitted to lifts already in service.
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Connected devices/Connected device
Elevator Cloud
Remote monitoring and a live management board for elevators: uptime, faults and service in one place.
What it does
Every elevator connected to the cloud and monitored continuously. Equipment health, faults, door cycles and trips stream in real time, so service teams get predictive alerts before a breakdown and building owners watch their whole portfolio from one live board.
In the box
- Remote monitoring of equipment health and faults
- Predictive alerts before breakdowns and entrapments
- Live management board for the whole portfolio
- Condition-based maintenance from real usage
- Multi-site portfolio and owner views
An elevator down is a building in crisis, and the maker hears it last.
When an elevator stalls, tenants are stranded, the building manager is furious, and the manufacturer or maintenance company often only finds out by phone. Service is reactive: a technician is dispatched blind, diagnoses on site, then returns with parts. There is no continuous view of equipment health, no early warning before a breakdown, and no data to plan maintenance around how the equipment is actually used.
The solution
Every elevator connected. Every fault seen before the call comes.
Elevator Cloud connects each elevator to the cloud and monitors it continuously. Equipment health, faults, door cycles, trips and performance stream in real time. The service team gets predictive alerts before a breakdown, technicians arrive knowing the fault and the part, and building owners get a live management board showing the status of their whole portfolio. Reactive call-outs become planned, condition-based maintenance.
The hardware
A connectivity unit for new and existing lifts.
Operating-data capture
Reads door cycles, trips, run counts, travel time and fault codes directly from the equipment.
Condition sensors
Optional sensors for vibration, temperature and door performance to spot wear before failure.
Connected gateway
An always-on gateway streaming data to the cloud, with buffering through network dead zones.
The platform
Continuous monitoring plus a live management board.
Remote monitoring
Real-time equipment health and performance for every connected elevator, around the clock.
Predictive alerts
Early warning of faults and wear, so issues are resolved before they become breakdowns or entrapments.
Live management board
A clear dashboard showing portfolio status, ongoing activities, performance indicators and usage statistics, readable at a glance even by non-technical managers.
Fault & entrapment alerts
Instant notification of faults and passenger entrapments, with technician ETA shared to the board.
Condition-based maintenance
Plan service around real usage and equipment condition instead of fixed calendar visits.
Service history & documentation
Full maintenance history, contracts and records per elevator in one place.
Usage & performance reports
Trips, run hours, availability and usage statistics that prove uptime and inform planning.
Multi-site portfolio view
Manage one building or a national portfolio of elevators from a single platform.
Owner & tenant view
Give building owners visibility into their own equipment's health and service status.
Connect, monitor, service ahead.
01
Fit the gateway
Built into new lifts or retrofitted to existing ones, reading the controller.
02
Stream the data
Health, faults and usage flow to the cloud continuously.
03
Watch the portfolio
Every elevator's status on one live board.
04
Act before failure
Predictive alerts drive condition-based service.
Built for everyone responsible for the lift.
Elevator manufacturers
Wanting connected, monitored equipment and recurring digital-service revenue across their installed base.
Maintenance & AMC companies
Servicing many elevators and moving from reactive call-outs to predictive maintenance.
Building owners & facility managers
Needing live visibility and uptime assurance across their buildings.
Made for you
Fitted to your equipment and service network.
Customised to your range
Your elevator models, controllers, fault definitions and reports. Set up around how your equipment and service actually work.
Works with what's installed
Connects to new lifts and retrofits to equipment already in service.
Reactive service becomes recurring revenue
Predictive monitoring turns break-fix into planned, contracted maintenance.
Yours to grow
Bring more units and buildings online as your installed base expands.
Common questions
Does Elevator Cloud work with existing elevators?
Yes. The connectivity unit connects to the lift's existing controller and is fitted to new installations or retrofitted to elevators already in service.
How does it help prevent breakdowns?
It monitors equipment health continuously and sends predictive alerts before a fault becomes a breakdown or entrapment, so service teams act ahead of the call.
Can building owners see their own lifts?
Yes. A live management board shows portfolio status, and owners get visibility into their own equipment's health and service status.