FAQ's

All your Questions answered in one place

WILL YOU INSTALL THE DEVICES ?

Yes, We do the complete installation , customize the application and setup as per your requirment

DO I NEED WIFI AT HOME ?

You require wifi at home for the WiFi Hivelinks smart home hub.

IS THERE ANY HUB OR GATEWAY REQUIRED ?

NO, All our products are wifi based and does not required a hub or a gateway.

DO I HAVE TO PAY FOR THE APP ?

The app is absolutely free and always will be.

ARE YOU COMPATIBLE WITH VIRTUAL ASSISTANTS ?

Yes, Hivelinks is compaitable with amazon alexa and Google Assistant. You need to enable the skill “Hivelinks” under alexa skills and for Google assistant you find Hivelinks skill.

IS INSTALLATION CHARGEABLE ?

Installation and configuration is absolutely free.

WILL YOU HELP ME RELOCATE DEVICES IF I CHANGE HOMES ?

Yes. This will be chargeable.

IS THERE A WARRANTY POLICY ?

We provide a one year warranty for manufacturing defects from the date of purchase. We will provide a replacement in case of any defects. Replacement products may be new or refurbished at our discretion. This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains, cracks and dents; (ii) damage caused by accident, abuse, misuse, water, flood, fire, or any other acts of nature or external causes; (iii) damage caused by service performed by anyone who is not an authorized service provider of Hivelinks.